FibreGeeks - Service Outage - Devonbosch – Incident details

All systems operational

Service Outage - Devonbosch

Resolved
Partial outage
Started about 1 month agoLasted about 6 hours

Affected

Network Services

Operational from 12:06 PM to 6:18 PM

Koelenhof

Operational from 12:06 PM to 6:18 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our Fibre team on site has located the fibre break and has begun the repair work.

    We have been provided an ETR of 5 hours to resolve the fibre break.

  • Identified
    Identified

    Our Fibre team has found a cable break caused by heavy machinery in Devonbosch, Additional teams have been dispatched and we will provide you with an eta AS soon as possible.

  • Update
    Update

    We have dispatched a fibre team to investigate the fibre link between our node and Devonbosch

  • Investigating
    Investigating

    Our Fibre Teams are currently investigating an issue that is affecting Devonbosch in our Koelenhof node
    Updates to follow.