FibreGeeks - Service Outage: Bottleray Hill – Incident details

All systems operational

Service Outage: Bottleray Hill

Resolved
Major outage
Started 5 days agoLasted about 4 hours

Affected

Network Services

Major outage from 10:50 AM to 2:34 PM, Operational from 2:34 PM to 2:57 PM

Bottelary Hill

Major outage from 10:50 AM to 2:34 PM, Operational from 2:34 PM to 2:57 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The team has located the fibre break and is working on repairs.
    ETA: 3 hours.

  • Update
    Update

    A team is en route to the site to investigate the fault.

  • Investigating
    Investigating

    We are currently investigating this incident and expect that our backhaul fibre could be damaged.