FibreGeeks - Service Outage: Brackenfell -Park Lane, Rioga Park, Birchwood – Incident details

All systems operational

Service Outage: Brackenfell -Park Lane, Rioga Park, Birchwood

Resolved
Major outage
Started about 1 month agoLasted about 6 hours

Affected

Network Services

Major outage from 9:08 AM to 10:26 AM, Degraded performance from 10:26 AM to 11:21 AM, Operational from 11:21 AM to 3:03 PM

Brackenfell

Major outage from 9:08 AM to 10:26 AM, Degraded performance from 10:26 AM to 11:21 AM, Operational from 11:21 AM to 3:03 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We’re currently experiencing intermittent connectivity due to a major network issue between two of our Cape Town data centres. Our engineering teams are actively working with our upstream partners to restore full stability. Repairs are being treated as a top priority, and we’ll provide updates as progress continues.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Our technicians are currently investigating a service outage in the Brackenfell area.