Duration: 15 minutes

Affected Components: Brackenfell

Oct 5, 08:45:16 GMT+0
Investigating - We are currently investigating this incident..

Oct 5, 09:00:34 GMT+0
Resolved - We are continuing to work on a fix for this incident..

Duration: 2 minutes

Affected Components: Brackenfell

Sep 30, 07:04:52 GMT+0
Investigating - Our teams have been notified of a service outage affecting Birchwood Estate Our backup system for the power has been disconnected as it has been identified as the core reason for the recent outages, no further disconnections are to be expected.

Sep 30, 07:06:40 GMT+0
Resolved - The incident has been resolved. .

Duration: 1 hour and 13 minutes

Affected Components: Brackenfell

Sep 30, 05:27:18 GMT+0
Investigating - Our teams have been notified of a service outage affecting Birchwood estate We are currently investigating the issue and will provide an update as soon as possible..

Sep 30, 05:40:00 GMT+0
Resolved - This incident was caused by power failure, investigations for reasons are still underway.

Duration: 1 hour and 31 minutes

Affected Components: Parklands

Sep 29, 12:47:59 GMT+0
Monitoring - We are currently busy investigating the current drops in the area, and continuously monitoring the issue to minimise downtime..

Sep 29, 14:18:56 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 5 minutes

Affected Components: Koelenhof

Sep 22, 11:10:49 GMT+0
Investigating - We are experiencing an outage at our Koelenhof node due to power issues..

Sep 22, 13:15:55 GMT+0
Resolved - The outage has been resolved..

Sep 22, 13:16:12 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 40 minutes

Affected Components: Somerset West

Sep 14, 12:00:12 GMT+0
Monitoring - We are currently monitoring the result..

Sep 14, 11:58:00 GMT+0
Investigating - We are currently investigating a service outage to Somerset Places and Somerset Sereno. .

Sep 14, 14:38:25 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 31 minutes

Affected Components: Koelenhof

Sep 13, 15:46:16 GMT+0
Identified - We are currently experiencing a service outage due to power-related issues affecting our equipment on site. We are working on a solution for this..

Sep 13, 17:17:03 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Mossel Bay

Aug 5, 16:28:16 GMT+0
Identified - We will be conducting **Scheduled Emergency Maintenance** on our network infrastructure to enhance overall network reliability, stability, and performance. As part of these improvements, we are upgrading critical backhaul infrastructure to better support increased capacity and improved bandwidth handling. Services may experience intermittent disruptions or brief periods of downtime..

Aug 5, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 5, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 56 minutes

Affected Components: Durbanville

Aug 3, 08:44:21 GMT+0
Monitoring - We are currently monitoring the site..

Aug 3, 08:35:24 GMT+0
Investigating - We are currently investigating this incident..

Aug 3, 09:31:46 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 29 minutes

Affected Components: Brackenfell

Jul 2, 06:20:00 GMT+0
Resolved - This incident has been resolved..

Jul 1, 21:51:17 GMT+0
Investigating - Our teams have been notified of a service outage affecting the Brackenfell area. We are currently investigating the issue and will provide an update as soon as possible..

Jul 2, 05:32:01 GMT+0
Identified - Our team have advised that the batteries at the area's node room has run dry due to the lack of mains power. Eskom have been contacted to resolve the mains power issue, as soon as we have an ETA we will be providing another update..

Duration: 52 minutes

Affected Components: Brackenfell

Jun 27, 05:57:59 GMT+0
Investigating - We are currently investigating a service outage at Birchwood Estate. Technicians have been dispatched. No ETA provided yet..

Jun 27, 06:49:45 GMT+0
Resolved - This incident has been resolved..

Duration: 16 hours and 57 minutes

Affected Components: Durbanville

Jun 26, 04:23:01 GMT+0
Identified - Technicians have been dispatched to the site. No ETA has been provided yet..

Jun 25, 15:56:24 GMT+0
Investigating - We are currently investigating this incident..

Jun 26, 08:09:10 GMT+0
Monitoring - The fibre fault on our backhaul link has been repaired, and we are currently monitoring the result..

Jun 25, 16:44:35 GMT+0
Investigating - We are experiencing an issue with our backhaul. The fault has been reported to our backhaul provider. No ETA has been provided yet..

Jun 26, 08:52:57 GMT+0
Resolved - This incident has been resolved..

Affected Components: Vredekloof

Jun 21, 17:11:19 GMT+0
Investigating - Our teams have been notified of a service outage affecting Vredekloof We have dispatched a team to investigate further, We wil provide feedback as soon as possible..

Jun 21, 18:22:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Mossel Bay

Jun 17, 06:31:27 GMT+0
Identified - Backup power upgrade & Maintenance to core equipment.

Jun 17, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 17, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 days, 7 hours and 36 minutes

Affected Components: Koelenhof, Durbanville, Mossel Bay, Stellenbosch, Bottelary Hill, Milnerton, Parklands, Brackenfell, Vredekloof, Somerset West

May 25, 08:44:57 GMT+0
Resolved - This incident has been resolved..

May 25, 07:29:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 25, 07:14:56 GMT+0
Investigating - We are currently experiencing a service outage in our Sandown Node. Technicians are currently investigating the issue. Affected Area: **Sandown, Rivergate, Pioneer Valley, Pioneer Park, Pioneer Place, Rivergate Business Park, Sagewood.**.

May 25, 07:01:22 GMT+0
Investigating - We are currently experiencing a service outage at our SandwWe are currently experiencing a service outage in our Sandown Node. Technicians are currently investigating the issue. Affected Area: **Sandown, Rivergate, Pioneer Valley, Pioneer Park, Pioneer Place, Rivergate Business Park.**.

May 25, 07:06:54 GMT+0
Investigating - We are currently experiencing a service outage at our Sandown Node are currently experiencing a service outage in our Sandown Node. Technicians are currently investigating the issue. Affected Area: **Sandown, Rivergate, Pioneer Valley, Pioneer Park, Pioneer Place, Rivergate Business Park, Sagewood.**.

Duration: 4 hours

Affected Components: Parklands

May 13, 23:00:00 GMT+0
Identified - Please be advised that we will be conducting scheduled maintenance on our **Sandown Node** to improve network stability and reliability. Areas that will be affected are: **Sagewood, Sandown, Rivergate, Pioneer Valley, Pioneer Park,** and **Pioneer Place**. Connectivity may be limited or nonexistent during this time..

May 13, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: Parklands

Apr 28, 08:02:00 GMT+0
Resolved - This incident has been resolved..

Apr 28, 08:10:00 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours and 54 minutes

Affected Components: Vredekloof, Application

Apr 20, 20:31:30 GMT+0
Monitoring - Please be advised that our main backhaul link failed; however, the site is running on our backup link. Degraded Services to be expected. Technicians are on-site, busy with repairs. ETA provided is 8 hours..

Apr 21, 06:07:46 GMT+0
Resolved - This incident has been resolved..

Apr 20, 19:14:02 GMT+0
Monitoring - Please be advised that our main backhaul link failed; however, the site is running on our backup link. Degraded Services to be expected. Technicians are on-site, busy with repairs. .

Duration: 10 hours

Affected Components: Brackenfell

Mar 25, 07:00:00 GMT+0
Identified - Please be advised of the **scheduled maintenance** that will be conducted at La Recolte Retirement Village. The purpose of this maintenance is to perform equipment upgrades and improvements aimed at enhancing overall network stability, performance, and operational safety. During this maintenance window, **downtime is to be expected**, and services may experience **intermittent to no connectivity** for the duration of the work. Our technical teams will make every effort to complete the maintenance as efficiently as possible and to restore services promptly..

Mar 25, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours

Affected Components: Durbanville

Mar 19, 19:00:00 GMT+0
Identified - Our backhaul provider notified us of emergency maintenance taking place from 21:00 to 07:00.

Mar 19, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: Somerset West

Mar 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 18, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 18, 06:00:00 GMT+0
Identified - There is scheduled electrical maintenance planned at Somerset Place that will affect the circuit supplying the server room. Our backup power systems are expected to keep all critical network equipment online during the maintenance window. As a result, no significant impact is anticipated for equipment servicing the FTTH network..

Duration: 4 hours and 7 minutes

Affected Components: Bottelary Hill

Mar 17, 10:50:27 GMT+0
Investigating - We are currently investigating this incident and expect that our backhaul fibre could be damaged..

Mar 17, 11:11:19 GMT+0
Investigating - A team is en route to the site to investigate the fault..

Mar 17, 12:44:32 GMT+0
Identified - The team has located the fibre break and is working on repairs. ETA: 3 hours..

Mar 17, 14:34:09 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 17, 14:57:30 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours

Affected Components: Mossel Bay

Mar 12, 06:00:00 GMT+0
Identified - Please note that we will be conducting routine maintenance in Hartland Lifestyle Estate. Services will not be disconnected; however, intermittent or degraded services may be experienced. We have teams on standby and in close proximity should any of the services be affected. The areas and streets that will be affected by the maintenance are: Bitterbos Street, Taaibos Boulevard, Gansogie Street, Boegoe Laan, Aarbossie Street, and Kershout Singel Street..

Mar 12, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours

Affected Components: Mossel Bay

Mar 11, 06:00:00 GMT+0
Identified - Please note that we will be conducting routine maintenance in Hartland Lifestyle Estate. Services will not be disconnected; however, intermittent or degraded services may be experienced. We have teams on standby and in close proximity should any of the services be affected. The areas and streets that will be affected by the maintenance are: Bitterbos Street, Taaibos Boulevard, Gansogie Street, Boegoe Laan, Aarbossie Street, and Kershout Singel Street..

Mar 11, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours

Affected Components: Parklands

Mar 10, 06:00:00 GMT+0
Identified - Due to ongoing construction work in the area our teams have been informed that a piece of civils infrastructure needs to be moved, No downtime is expected, however please be prepared to lose connectivity during the maintenance window in the event that any of our infrastructure gets damaged in the process. Possible Affected Areas: Rivergate North, Rivergate Business Park, Pegasus Park, Enterprise Way, Pioneer Valley, Pioneer Place & Pioneer park We have teams on standby and in close proximity should any of the services be affected. We apologise for any inconvenience caused and thank you for your patience..

Mar 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 1 minute

Affected Components: Somerset West

Mar 8, 20:38:07 GMT+0
Identified - We are aware of an issue affecting our connectivity in Somerset, We have dispatched technicians to investigate - suspected power issue affecting our equipment. .

Mar 8, 21:39:24 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours

Affected Components: Durbanville

Mar 5, 19:00:00 GMT+0
Identified - Our backhaul provider has scheduled emergency maintenance affecting La Recolte Retirement Village Intermittent to no connectivity is to be expected during this timeframe.

Mar 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 40 minutes

Affected Components: Durbanville

Mar 3, 06:55:01 GMT+0
Investigating - We are currently investigating this incident..

Mar 3, 07:34:54 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 21 minutes

Affected Components: Vredekloof

Feb 25, 05:17:18 GMT+0
Investigating - We are currently investigating this incident and will provide feedback as soon as possible. .

Feb 25, 06:38:03 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 30 minutes

Affected Components: Bottelary Hill

Feb 18, 08:06:45 GMT+0
Investigating - We are currently investigating this incident..

Feb 18, 08:55:44 GMT+0
Identified - We have identified the issue to be a fibre break, We have a team en-route and will provide you with feedback as soon as possible. .

Feb 18, 09:14:05 GMT+0
Identified - We have identified the location of the break, The current estimated time for repair, should no further damages be found, is 2 hours. We will provide an update should anything change. .

Feb 18, 09:52:28 GMT+0
Monitoring - our teams has restored connectivity, we will continue to monitor the connection as they complete the fix. .

Feb 18, 10:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours and 39 minutes

Feb 2, 19:53:00 GMT+0
Resolved - This incident has been resolved..

Feb 2, 19:28:21 GMT+0
Investigating - We are currently investigating an issue with our Layer 2 connectivity to the estate, We have logged the issue with our backhaul provider and will provide feedback as soon as possible..

Duration: 1 hour and 22 minutes

Affected Components: Durbanville, Mossel Bay, Stellenbosch, Somerset West

Nov 28, 18:16:09 GMT+0
Investigating - Technicians are busy investigating degraded connectivity to the Somerset West, Durbanville, Stellenbosch and Mossel Bay area. Further updates to follow..

Nov 28, 19:10:43 GMT+0
Monitoring - Technicians have located the issue, they are busy monitoring to ensure stability..

Nov 28, 19:38:01 GMT+0
Resolved - Technicians have confirmed service stability..

Duration: 3 hours and 46 minutes

Affected Components: Koelenhof

Nov 24, 16:41:58 GMT+0
Resolved - This incident has been resolved..

Nov 24, 12:56:18 GMT+0
Identified - We are currently experiencing a service outage at Devonbosch. The issue is due to our backbone link to the site being damaged. Engineers have been dispatched to the site and will begin repair work on the damaged link. ETA will be provided once engineers are on site..

Nov 24, 14:02:14 GMT+0
Monitoring - Our engineers are currently on-site implementing a fix on the break. ETA for the link to be restored is 4 hours..

Duration: 2 hours and 7 minutes

Affected Components: Stellenbosch

Nov 10, 14:01:11 GMT+0
Investigating - Technicians are currently investigating an outage at La Rez..

Nov 10, 16:08:06 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 55 minutes

Affected Components: Brackenfell

Nov 4, 09:08:57 GMT+0
Investigating - Our technicians are currently investigating a service outage in the Brackenfell area..

Nov 4, 10:03:12 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 4, 10:26:43 GMT+0
Identified - We’re currently experiencing intermittent connectivity due to a major network issue between two of our Cape Town data centres. Our engineering teams are actively working with our upstream partners to restore full stability. Repairs are being treated as a top priority, and we’ll provide updates as progress continues..

Nov 4, 11:21:04 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 4, 15:03:33 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours

Affected Components: Parklands

Oct 31, 08:00:00 GMT+0
Identified - Our teams have been scheduled to conduct routine network maintenance on the Pioneer Place Complex Please expect intermittent connectivity during the scheduled timeframe..

Oct 31, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 31, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 31, 11:59:06 GMT+0
Completed - Maintenance has completed successfully..

Duration: 30 minutes

Affected Components: Brackenfell

Oct 29, 11:00:00 GMT+0
Identified - Our teams have been scheduled to conduct routine network maintenance on ParkLane, Rioga Park and Birchwood Please expect intermittent connectivity during the scheduled timeframe..

Oct 29, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Koelenhof

Sep 11, 14:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 11, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 11, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Bottelary Hill

Sep 11, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 11, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 11, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: Bottelary Hill, Koelenhof

Aug 19, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 19, 05:30:00 GMT+0
Identified - Our backhaul provider are planning for a scheduled maintenance during that time..

Aug 19, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Brackenfell

Jul 24, 13:00:00 GMT+0
Identified - Our teams are scheduled to conduct routine maintenance on the Rioga Park network. This will result in service disruptions for the duration of the maintenance period..

Jul 24, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 24, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 24, 13:36:59 GMT+0
Identified - Maintenance is now in progress..

Duration: 8 hours

Affected Components: Brackenfell

Jul 24, 07:00:00 GMT+0
Identified - Our teams are scheduled to conduct a migration of services from our current fibre back bone cable to our new fibre backbone cable. This will result in services being offline for most of the day..

Jul 24, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 24, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 8 hours

Affected Components: Brackenfell

Jul 23, 07:00:00 GMT+0
Identified - On Tuesday and Wednesday, 22nd and 23rd July, our teams will be working on the distribution boxes, which may cause brief service interruptions during the day. If a fibre cable is found to be at end of life, our technicians will replace the cable at the same time to ensure long-term service continuity..

Jul 23, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Brackenfell

Jul 22, 07:00:00 GMT+0
Identified - On Tuesday and Wednesday, 22nd and 23rd July, our teams will be working on the distribution boxes, which may cause brief service interruptions during the day. If a fibre cable is found to be at end of life, our technicians will replace the cable at the same time to ensure long-term service continuity..

Jul 22, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 22, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Stellenbosch

Jul 20, 03:00:00 GMT+0
Identified - Our primary backhaul provider will be conducting maintenance to improve reliability and performance of the current link..

Jul 20, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 20, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: Koelenhof

May 15, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 15, 22:00:00 GMT+0
Identified - We are planning for scheduled maintenance on 16th May, between 12:00 am and 04:00 am for Nooitgedacht - Village Walk..

May 16, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Koelenhof

May 14, 22:00:00 GMT+0
Identified - We are planning scheduled maintenance on 15th May, between 12:00 am and 04:00 am for Nooitgedacht - Village Square and Village Terrace..

May 15, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 14, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: Koelenhof

May 14, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 22:00:00 GMT+0
Identified - We are planning scheduled maintenance on 14th May, between 12:00 am and 04:00 am for Nooitgedacht - Village Corner and Village Close..

May 13, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: Koelenhof

May 12, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 12, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on 13th May, between 12:00 am and 04:00 am. Affected Areas: Nooitgedacht, Koelenbosch, Devonvale, Devonbosch. and Devonplace..

Duration: 1 hour

Affected Components: Parklands, , Network Services →

Apr 9, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 9, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 9, 20:00:00 GMT+0
Identified - Our teams have been scheduled to conduct routing network maintenance in the sandown area. Impact: Intermittent connectivity during this time.