Duration: 10 hours

Affected Components: Brackenfell

Mar 25, 07:00:00 GMT+0
Identified - Please be advised of the **scheduled maintenance** that will be conducted at La Recolte Retirement Village. The purpose of this maintenance is to perform equipment upgrades and improvements aimed at enhancing overall network stability, performance, and operational safety. During this maintenance window, **downtime is to be expected**, and services may experience **intermittent to no connectivity** for the duration of the work. Our technical teams will make every effort to complete the maintenance as efficiently as possible and to restore services promptly..

Mar 25, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours

Affected Components: Durbanville

Mar 19, 19:00:00 GMT+0
Identified - Our backhaul provider notified us of emergency maintenance taking place from 21:00 to 07:00.

Mar 19, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: Somerset West

Mar 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 18, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 18, 06:00:00 GMT+0
Identified - There is scheduled electrical maintenance planned at Somerset Place that will affect the circuit supplying the server room. Our backup power systems are expected to keep all critical network equipment online during the maintenance window. As a result, no significant impact is anticipated for equipment servicing the FTTH network..

Duration: 4 hours and 7 minutes

Affected Components: Bottelary Hill

Mar 17, 10:50:27 GMT+0
Investigating - We are currently investigating this incident and expect that our backhaul fibre could be damaged..

Mar 17, 11:11:19 GMT+0
Investigating - A team is en route to the site to investigate the fault..

Mar 17, 12:44:32 GMT+0
Identified - The team has located the fibre break and is working on repairs. ETA: 3 hours..

Mar 17, 14:34:09 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 17, 14:57:30 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours

Affected Components: Mossel Bay

Mar 12, 06:00:00 GMT+0
Identified - Please note that we will be conducting routine maintenance in Hartland Lifestyle Estate. Services will not be disconnected; however, intermittent or degraded services may be experienced. We have teams on standby and in close proximity should any of the services be affected. The areas and streets that will be affected by the maintenance are: Bitterbos Street, Taaibos Boulevard, Gansogie Street, Boegoe Laan, Aarbossie Street, and Kershout Singel Street..

Mar 12, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours

Affected Components: Mossel Bay

Mar 11, 06:00:00 GMT+0
Identified - Please note that we will be conducting routine maintenance in Hartland Lifestyle Estate. Services will not be disconnected; however, intermittent or degraded services may be experienced. We have teams on standby and in close proximity should any of the services be affected. The areas and streets that will be affected by the maintenance are: Bitterbos Street, Taaibos Boulevard, Gansogie Street, Boegoe Laan, Aarbossie Street, and Kershout Singel Street..

Mar 11, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours

Affected Components: Parklands

Mar 10, 06:00:00 GMT+0
Identified - Due to ongoing construction work in the area our teams have been informed that a piece of civils infrastructure needs to be moved, No downtime is expected, however please be prepared to lose connectivity during the maintenance window in the event that any of our infrastructure gets damaged in the process. Possible Affected Areas: Rivergate North, Rivergate Business Park, Pegasus Park, Enterprise Way, Pioneer Valley, Pioneer Place & Pioneer park We have teams on standby and in close proximity should any of the services be affected. We apologise for any inconvenience caused and thank you for your patience..

Mar 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 1 minute

Affected Components: Somerset West

Mar 8, 20:38:07 GMT+0
Identified - We are aware of an issue affecting our connectivity in Somerset, We have dispatched technicians to investigate - suspected power issue affecting our equipment. .

Mar 8, 21:39:24 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours

Affected Components: Durbanville

Mar 5, 19:00:00 GMT+0
Identified - Our backhaul provider has scheduled emergency maintenance affecting La Recolte Retirement Village Intermittent to no connectivity is to be expected during this timeframe.

Mar 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 40 minutes

Affected Components: Durbanville

Mar 3, 06:55:01 GMT+0
Investigating - We are currently investigating this incident..

Mar 3, 07:34:54 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 21 minutes

Affected Components: Vredekloof

Feb 25, 05:17:18 GMT+0
Investigating - We are currently investigating this incident and will provide feedback as soon as possible. .

Feb 25, 06:38:03 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 30 minutes

Affected Components: Bottelary Hill

Feb 18, 08:06:45 GMT+0
Investigating - We are currently investigating this incident..

Feb 18, 08:55:44 GMT+0
Identified - We have identified the issue to be a fibre break, We have a team en-route and will provide you with feedback as soon as possible. .

Feb 18, 09:14:05 GMT+0
Identified - We have identified the location of the break, The current estimated time for repair, should no further damages be found, is 2 hours. We will provide an update should anything change. .

Feb 18, 09:52:28 GMT+0
Monitoring - our teams has restored connectivity, we will continue to monitor the connection as they complete the fix. .

Feb 18, 10:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours and 39 minutes

Feb 2, 19:53:00 GMT+0
Resolved - This incident has been resolved..

Feb 2, 19:28:21 GMT+0
Investigating - We are currently investigating an issue with our Layer 2 connectivity to the estate, We have logged the issue with our backhaul provider and will provide feedback as soon as possible..

Duration: 1 hour and 22 minutes

Affected Components: Durbanville, Mossel Bay, Stellenbosch, Somerset West

Nov 28, 18:16:09 GMT+0
Investigating - Technicians are busy investigating degraded connectivity to the Somerset West, Durbanville, Stellenbosch and Mossel Bay area. Further updates to follow..

Nov 28, 19:10:43 GMT+0
Monitoring - Technicians have located the issue, they are busy monitoring to ensure stability..

Nov 28, 19:38:01 GMT+0
Resolved - Technicians have confirmed service stability..

Duration: 3 hours and 46 minutes

Affected Components: Koelenhof

Nov 24, 16:41:58 GMT+0
Resolved - This incident has been resolved..

Nov 24, 12:56:18 GMT+0
Identified - We are currently experiencing a service outage at Devonbosch. The issue is due to our backbone link to the site being damaged. Engineers have been dispatched to the site and will begin repair work on the damaged link. ETA will be provided once engineers are on site..

Nov 24, 14:02:14 GMT+0
Monitoring - Our engineers are currently on-site implementing a fix on the break. ETA for the link to be restored is 4 hours..

Duration: 2 hours and 7 minutes

Affected Components: Stellenbosch

Nov 10, 14:01:11 GMT+0
Investigating - Technicians are currently investigating an outage at La Rez..

Nov 10, 16:08:06 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 55 minutes

Affected Components: Brackenfell

Nov 4, 09:08:57 GMT+0
Investigating - Our technicians are currently investigating a service outage in the Brackenfell area..

Nov 4, 10:03:12 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 4, 10:26:43 GMT+0
Identified - We’re currently experiencing intermittent connectivity due to a major network issue between two of our Cape Town data centres. Our engineering teams are actively working with our upstream partners to restore full stability. Repairs are being treated as a top priority, and we’ll provide updates as progress continues..

Nov 4, 11:21:04 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 4, 15:03:33 GMT+0
Resolved - This incident has been resolved..

Duration: 6 days, 12 hours and 28 minutes

Affected Components: Milnerton

Nov 4, 01:30:00 GMT+0
Identified - We are currently experiencing an issue with connectivity between our data centers affecting a select number of services. We do not have an ETR for the repair at this time..

Nov 7, 13:58:00 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours

Affected Components: Parklands

Oct 31, 08:00:00 GMT+0
Identified - Our teams have been scheduled to conduct routine network maintenance on the Pioneer Place Complex Please expect intermittent connectivity during the scheduled timeframe..

Oct 31, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 31, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 31, 11:59:06 GMT+0
Completed - Maintenance has completed successfully..

Duration: 30 minutes

Affected Components: Brackenfell

Oct 29, 11:00:00 GMT+0
Identified - Our teams have been scheduled to conduct routine network maintenance on ParkLane, Rioga Park and Birchwood Please expect intermittent connectivity during the scheduled timeframe..

Oct 29, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 12 minutes

Affected Components: Stellenbosch

Oct 16, 17:46:56 GMT+0
Investigating - We are currently experiencing an outage at the Bon Esperance farm due to a major fibre break on our backhaul provider link. Our backhaul provider technicians are currently investigating the outage and will provide an ETA once they have identified the issue. .

Oct 16, 19:43:14 GMT+0
Monitoring - Our backhaul team has implemented a fix and resolved the issue. We are currently monitoring the link for stability..

Oct 16, 19:59:21 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 38 minutes

Affected Components: Vredekloof

Oct 16, 17:20:07 GMT+0
Identified - Our backhaul team has identified the issue and has begun the repair work. The ETR provided by the backhaul team is 10 pm for services to be restored. .

Oct 16, 19:42:10 GMT+0
Monitoring - Our backhaul team has resolved the issue, and we are currently monitoring the link stability. .

Oct 16, 19:59:38 GMT+0
Resolved - This incident has been resolved..

Oct 16, 14:22:04 GMT+0
Identified - Our primary connection to the estate has failed, and the area is currently operating on backup services. This may result in performance limitations and degraded service until the issue is resolved. We are actively working with our backhaul provider to address this issue as quickly as possible..

Duration: 18 minutes

Affected Components: Mossel Bay

Oct 11, 09:33:19 GMT+0
Investigating - We are currently investigating this incident..

Oct 11, 09:36:28 GMT+0
Monitoring - Services are back online, We are monitoring the situation..

Oct 11, 09:51:35 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Koelenhof

Sep 11, 14:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 11, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 11, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Bottelary Hill

Sep 11, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 11, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 11, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 9 hours and 27 minutes

Affected Components: , Bottelary Hill, Network Services →

Aug 29, 07:51:46 GMT+0
Resolved - This incident has been resolved..

Aug 28, 22:25:00 GMT+0
Investigating - Our teams have been notified of a service outage affecting Bottelary Hill. We are currently investigating the issue and will provide an update as soon as possible..

Aug 29, 06:23:40 GMT+0
Identified - Our teams are on-site and have identified a major cable break. Teams have started repair work, and ETA for the link to be back up is 3 hours..

Aug 29, 07:29:52 GMT+0
Monitoring - The fibre break has been repaired, and we are currently monitoring the link stability..

Duration: 30 minutes

Affected Components: Bottelary Hill, Koelenhof

Aug 19, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 19, 05:30:00 GMT+0
Identified - Our backhaul provider are planning for a scheduled maintenance during that time..

Aug 19, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 7 minutes

Affected Components: Durbanville, Mossel Bay, Vredekloof, Somerset West, Parklands, Brackenfell, Stellenbosch, , Bottelary Hill, Koelenhof, Network Services →

Aug 1, 18:15:05 GMT+0
Resolved - This incident has been resolved..

Aug 1, 17:08:20 GMT+0
Investigating - Technicians are currently investigating this issue..

Duration: 3 hours and 32 minutes

Affected Components: Portal

Jul 31, 13:45:00 GMT+0
Investigating - We have reported the outage to the developers and will provide feedback as soon as possible.

Jul 31, 17:16:58 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Brackenfell

Jul 24, 13:00:00 GMT+0
Identified - Our teams are scheduled to conduct routine maintenance on the Rioga Park network. This will result in service disruptions for the duration of the maintenance period..

Jul 24, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 24, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 24, 13:36:59 GMT+0
Identified - Maintenance is now in progress..

Duration: 8 hours

Affected Components: Brackenfell

Jul 24, 07:00:00 GMT+0
Identified - Our teams are scheduled to conduct a migration of services from our current fibre back bone cable to our new fibre backbone cable. This will result in services being offline for most of the day..

Jul 24, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 24, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 8 hours

Affected Components: Brackenfell

Jul 23, 07:00:00 GMT+0
Identified - On Tuesday and Wednesday, 22nd and 23rd July, our teams will be working on the distribution boxes, which may cause brief service interruptions during the day. If a fibre cable is found to be at end of life, our technicians will replace the cable at the same time to ensure long-term service continuity..

Jul 23, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 25 minutes

Affected Components: Mossel Bay

Jul 23, 00:44:12 GMT+0
Investigating - We are currently experiencing a service outage. Technicians are investigating this incident..

Jul 23, 05:08:54 GMT+0
Resolved - We found that the issue was power-related and that everything is now back online..

Jul 23, 05:00:33 GMT+0
Identified - We suspect that the outage could be power related. Estate staff are en route to investigate the issue. .

Duration: 8 hours

Affected Components: Brackenfell

Jul 22, 07:00:00 GMT+0
Identified - On Tuesday and Wednesday, 22nd and 23rd July, our teams will be working on the distribution boxes, which may cause brief service interruptions during the day. If a fibre cable is found to be at end of life, our technicians will replace the cable at the same time to ensure long-term service continuity..

Jul 22, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 22, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 45 minutes

Affected Components: Stellenbosch, , Network Services →

Jul 20, 12:55:00 GMT+0
Investigating - Our teams have been notified of a service outage affecting Tweespruit Estate. We are currently investigating the issue and will provide an update as soon as possible..

Jul 20, 13:39:42 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Stellenbosch

Jul 20, 03:00:00 GMT+0
Identified - Our primary backhaul provider will be conducting maintenance to improve reliability and performance of the current link..

Jul 20, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 20, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 minute

Affected Components: Application

May 16, 08:57:34 GMT+0
Resolved - This incident has been resolved..

May 16, 08:57:22 GMT+0
Identified - THIS IS A TEST UPDATE.

May 16, 08:56:05 GMT+0
Investigating - THIS IS A TEST.

Duration: 4 hours

Affected Components: Koelenhof

May 15, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 15, 22:00:00 GMT+0
Identified - We are planning for scheduled maintenance on 16th May, between 12:00 am and 04:00 am for Nooitgedacht - Village Walk..

May 16, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Koelenhof

May 14, 22:00:00 GMT+0
Identified - We are planning scheduled maintenance on 15th May, between 12:00 am and 04:00 am for Nooitgedacht - Village Square and Village Terrace..

May 15, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 14, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: Koelenhof

May 14, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 22:00:00 GMT+0
Identified - We are planning scheduled maintenance on 14th May, between 12:00 am and 04:00 am for Nooitgedacht - Village Corner and Village Close..

May 13, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: Koelenhof

May 12, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 12, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on 13th May, between 12:00 am and 04:00 am. Affected Areas: Nooitgedacht, Koelenbosch, Devonvale, Devonbosch. and Devonplace..

Duration: 26 minutes

Affected Components: Durbanville

May 10, 04:48:11 GMT+0
Investigating - We are currently experiencing a service outage in the area, technicians are investigating. Further updates to follow as they become available..

May 10, 05:14:36 GMT+0
Resolved - The outage has been resolved. Technicians will continue to monitor the link closely..

Duration: 7 hours and 4 minutes

Affected Components: Durbanville

May 8, 06:25:14 GMT+0
Investigating - We are currently investigating this incident and will provide feedback as soon as possible.

May 8, 07:26:00 GMT+0
Identified - Our backhaul provider has identified a cable break on the backhaul link. Teams have been dispatched to the incident area to fix the cable break. No ETA provided yet, updates to follow..

May 8, 12:51:06 GMT+0
Monitoring - Our backhaul provider has fixed the issue with the fibre break, and the connection has been restored. Our technicians are monitoring the link..

May 8, 13:29:20 GMT+0
Resolved - The link is stable and the outage has been resolved..

Duration: 19 hours and 5 minutes

Affected Components: Vredekloof, , Network Services →

May 7, 04:47:17 GMT+0
Resolved - This incident has been resolved..

May 6, 09:42:06 GMT+0
Investigating - We are currently experiencing a service outage affecting Glencrest, Glenwood, and Eastglen; the site is running on a backup link, therefore, do expect degraded performance. We are currently investigating the issue as it seems to be backhaul related and will provide an update as soon as possible..

May 6, 10:40:28 GMT+0
Identified - Backhaul providers have dispatched technicians to investigate further..

May 6, 13:38:56 GMT+0
Identified - Backhaul providers' technicians are still investigating further. No ETA has been provided yet..

May 6, 16:20:23 GMT+0
Identified - Our backhaul provider has informed us of a break on the link to the estate affecting majority of the area. We don't have an ETA for repair at the moment, however we do know that the extent of the damage is quite severe. We do apologize for any inconvenience caused and will provide an update as soon as possible.

May 6, 19:43:50 GMT+0
Identified - Our backhaul provider is currently underway with repairs, they have provided us with an ETR of 06:00 (07/05/2025) Further Updates to follow as they become available..

Duration: 19 hours and 8 minutes

Affected Components: Brackenfell

May 7, 04:46:56 GMT+0
Resolved - This incident has been resolved..

May 6, 09:39:07 GMT+0
Investigating - We are currently experiencing an outage to the site, technicians are investigating as it seems to be related to an issue with our backhaul providers. Updates to follow..

May 6, 10:41:12 GMT+0
Identified - Our backhaul provider have dispatched technicians to investigate further..

May 6, 13:39:20 GMT+0
Identified - Backhaul providers' technicians are still investigating further. No ETA has been provided yet..

May 6, 19:43:20 GMT+0
Identified - Our backhaul provider is currently underway with repairs, they have provided us with an ETR of 06:00 (07/05/2025) Further Updates to follow as they become available..

May 6, 16:18:49 GMT+0
Identified - Our backhaul provider have informed us of a break on the link to the estate affecting majority of the area. We don't have an ETA for repair at the moment, however we do know that the extent of the damage is quite severe. We do apologize for any inconvenience caused and will provide an update as soon as possible.

Duration: 16 hours and 10 minutes

Affected Components: Stellenbosch

Apr 29, 16:08:49 GMT+0
Investigating - We are currently investigating this incident..

Apr 29, 16:43:19 GMT+0
Investigating - Our backhaul provider has advised that the suspect the issue to be power related and are currently investigating further..

Apr 30, 07:56:54 GMT+0
Identified - Our backhaul provider has advised that they located the power issue and fixed it, however, the issue persists. They are currently investigating..

Apr 30, 08:19:16 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Parklands, , Network Services →

Apr 9, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 9, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 9, 20:00:00 GMT+0
Identified - Our teams have been scheduled to conduct routing network maintenance in the sandown area. Impact: Intermittent connectivity during this time.