FibreGeeks - Service Outage: Brackenfell - La Recolte Retirement Village – Incident details

All systems operational

Service Outage: Brackenfell - La Recolte Retirement Village

Resolved
Partial outage
Started 3 days agoLasted about 19 hours

Affected

Network Services

Operational from 9:39 AM to 10:41 AM, Partial outage from 10:41 AM to 4:46 AM

Brackenfell

Operational from 9:39 AM to 10:41 AM, Partial outage from 10:41 AM to 4:46 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Our backhaul provider is currently underway with repairs, they have provided us with an ETR of 06:00 (07/05/2025)

    Further Updates to follow as they become available.

  • Update
    Update

    Our backhaul provider have informed us of a break on the link to the estate affecting majority of the area. We don't have an ETA for repair at the moment, however we do know that the extent of the damage is quite severe.

    We do apologize for any inconvenience caused and will provide an update as soon as possible

  • Update
    Update

    Backhaul providers' technicians are still investigating further.

    No ETA has been provided yet.

  • Identified
    Identified

    Our backhaul provider have dispatched technicians to investigate further.

  • Investigating
    Investigating

    We are currently experiencing an outage to the site, technicians are investigating as it seems to be related to an issue with our backhaul providers.

    Updates to follow.