FibreGeeks - Service Outage: Somerset Places and Somerset Sereno – Incident details

All systems operational

Service Outage: Somerset Places and Somerset Sereno

Resolved
Major outage
Started 7 days agoLasted 6 hours 14 minutes

Affected

Network Services

Major outage from 6:14 AM to 9:05 AM, Partial outage from 9:05 AM to 10:06 AM, Operational from 10:06 AM to 12:29 PM

Somerset West

Major outage from 6:14 AM to 9:05 AM, Partial outage from 9:05 AM to 10:06 AM, Operational from 10:06 AM to 12:29 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are currently monitoring the result.

  • Update
    UTC
    Update

    The outage is related to backhaul provider issues. Intermittent connectivity to be experienced.

  • Monitoring
    UTC
    Monitoring

    Connectivity to the site has been restored, and we are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an outage, and technicians are investigating this incident.